Executive Lounge Manager (German Speaker)

Executive Lounge Manager (German Speaker)

An exciting opportunity has arisen for a Executive Lounge Manager to join Front Office Department

Your main duties will include:

Supervise the smooth operation of Club Executive to ensure high standards of service and guest care at all times.

Supervise regular departmental training and cross training of colleague’s members from other Resort departments

Handle and resolve any guest complaints received in the Club Lounge as per Madinat Jumeirah standard.

Always attend the needs of Club Executive and Suite guests throughout their stay.

Supervise any Club Executive group arrivals and departures.

Lead and motivate the team to maximize productivity and satisfaction.

Ensure coaching, counselling and discipline as per the established company guidelines and related policies

Communicate, liaise, and keep the Guest Services Manager and Front Office Manager fully informed of all problems or unusual matters of significance.

Maintain open line of communication and co-ordination with related departments to ensure guest requests and complaints are handled effectively and efficiently.

Measure and monitors operational performance.

Manage all appraisals of Club lounges team on a quarterly and yearly basis

Ensure clear Standard Operating Procedures are developed, communicated, updated and implemented to ensure compliance with ISO and Quality

Completes & follows up complaint/feedback forms according to JI & MJ complaint handling standards

Maintains records as per SOP requirements and as detailed on the Record Register on the Department Performance plan

Ensure proper colleagues grooming and attendance is adhered

Act as continual source of information, help and assistance all guests

Ensure GS colleagues are trained and competent in same.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Bachelor’s Degree / Master Degree in Hospitality

At least 3 years Lounge Manager experience or similar in guest service experience a 5-star Hotel

Knowledge of Front Office Applications

Multi-lingual German Languages is a must

Please pass your resume in MS word format with a recent full body picture to cv@brilliancehrs.com , quoting "Executive Lounge Manager" in the subject.